Legal
Shipping Information
Shipping provider
All orders are shipped reliably with DHL. The available delivery countries and the applicable shipping charges are displayed during checkout before the order is completed.
Processing and dispatch time
Items that are in stock are generally prepared and handed over to DHL within 24 hours after receipt of payment. This applies to business days from Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day.
“Dispatch within 24 hours” refers to the time required to hand the parcel over to DHL and does not refer to the total delivery time.
If an unexpected delay occurs, we will notify you by email.
Delivery time
Following handover to DHL, delivery within Germany usually takes a few business days. Actual delivery times may vary due to weekends, public holidays, increased parcel volumes, weather conditions or other circumstances affecting the shipping provider.
We have no direct control over the transport time once the parcel has been handed over to DHL.
Shipment tracking
As soon as your order has been dispatched, you will receive a shipping confirmation containing your DHL tracking number. The included link allows you to follow the current status of your parcel online.
It may take several hours for tracking information to become available after the parcel has received its first DHL scan.
Shipping charges
Shipping charges depend on the delivery country, the contents of the order and, where applicable, the weight and dimensions of the parcel. The exact amount is displayed during checkout before you place a binding order.
Delivery address
Please check your delivery address carefully before completing your order. Changes can only be made while the order has not yet been prepared for dispatch or handed over to DHL.
If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery or failure to collect the parcel in time, additional shipping charges may apply to a new shipment. The customer’s statutory rights remain unaffected.
Damaged parcels
Should a parcel arrive with visible damage, please document the condition with photographs where possible and contact us promptly at:
Please retain the parcel, shipping box and packaging materials until the matter has been resolved. This request does not restrict your statutory warranty rights.
Lost or unusually delayed shipments
If the tracking status has not changed for an unusually long period or your order has not arrived, please contact us and provide your order number. We will check the shipment status and, where necessary, request an investigation from DHL.